Apparel Graphic Academy

Customer Expectations on Embroidery Jobs

Have you ever had an upset customer that felt that you didn’t hold up to their expectations? ¬†Some situations you may find yourself in when a customer picks up their embroidery order.

1. Quality of Embroidery

2. Wrong Logo

3. Wrong Thread Colors

4. Wrong Sizing

5. Wrong location of embroidery.

What are some ways you diffuse the situation and have your customer leave happy without giving them the order for free?

Some ideas that help us.

1. Order approvals

2. Art approvals

3. Customer tries on samples

4. Customer views a stitch out of their logo

5. Get 50% down so at least you have a bargaining chip.

I could go on with all the different situations.

Let me know what you have experienced by leaving a comment

 

Erik Mickelson

Operations Manager