Sample Job Description: Embroidery Production Manager

JOB DESCRIPTION

POSITION: Production Manager

JOB SUMMARY and KEY OBJECTIVES

To keep the embroidery factory running efficiently and effectively while producing the highest quality embroidery in the Northwest.

KEY RESPONSIBILITES and TASKS

  • Manage the Embroidery Factory
    • Manages all factory employees.
    • Human Resources
      • Hire and Fire
      • Handle employee problems: Attendance and Attitude
      • Reviews Timecards
      • Makes sure employees follow the handbook rules.
    • Quality Control
      • Fixes quality control issues.
      • Makes sure embroidery quality is the Northwest’s BEST.
    • Productivity:
      • Oversees the production output by entering it into Shopworks.
      • Manages employees to make sure they know how to use their machines.
      • Schedules production due dates.
    • Other Duties
      • Scans run cards
      • Marks shipped in Shopworks
      • Works with office and outside sales on order questions
      • Runs machines, sew patches, merrow, trim, steam.
      • Purchases Supplies from Costco
      • Checks in: Thread, bobbins, tape and other supplies
      • Helps with Shipping and Receiving.
      • Tracks down missing run cards.
      • Picks out garments
      • Locks up building
      • Oversees Christmas party and potlucks.
      • Creates run cards

Sample Job Description: Order Coordinator:

This is a sample of a job description for an embroidery factory:

JOB DESCRIPTION

 

POSITION: Order Coordinator

REPORTS TO: Operations Manager

JOB SUMMARY and KEY OBJECTIVES

Processes all sales reps orders to ensure the accuracy, completeness, and on-time delivery.

KEY RESPONSIBILITES and TASKS

  • Work with sales reps on their orders to ensure accuracy and production ready.
    • Artwork
    • Due Dates
    • Correct Pricing
    • Completeness
  • Purchases blank garments from suppliers.
  • Purchases goods and services from our subcontractors
    • Screen printers
    • Ad Specialty Vendors
  • Follows up on orders with the production department, vendors and subcontractors.
  • Coordinates artwork with the art staff
    • Embroidery Digitizing Artwork
    • Screen-print Artwork
    • Ad Specialty Artwork
    • Embroidered Emblem Artwork
  • Vendor Returns: Work with the vendor to make sure orders are returned in a timely fashion.
  • Order Salesperson Samples
  • Data Entry into order entry system called Shopworks.

 

PREFERRED QUALIFICATIONS and EDUCATION

  • 2 Year Degree. Bachelor’s degree is preferred
  • Prior experience with purchasing. Working for an embroidery or Ad Specialty company is a plus.
  • Bookkeeping experience is a plus

 

NOTE: The responsibilities and tasks outline in this document are not exhaustive and may changes as determined by the needs of the company.

Customers that want discounts

We are in our 4th quarter busy season at our embroidery company.  I had a difficult customer that came in to pick up their beanies and he wanted to have a discount. The customer already knew the price before placing the order. He wanted a $72.00 discount because he believed he should receive the larger quantity discount. This customer orders $300.00 every 2 years. I stuck to my guns and didn’t give him a discount and he paid and stormed out of our office. The next day he called back and apologized to me for his rude behavior. He said our prices are fair and our quality is excellent. He will be coming back for more future business. Just remember to stick to your pricing and don’t give into the customer that wants to chisel your price down.